Swing Shirts
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Frequently Asked Questions

When will my shirts arrive?
U.S. orders are shipped via 2-3 day Priority Mail from the U.S.Postal Service. However, the USPS does not guarantee 2-3 days, so it is possible that it might take a little longer, especially if they're overwhelmed. We are shipping from Indiana in case you are wondering how far the package must go.

What kind of shirts are they?
All shirts are high quality 100% cotton preshrunk heavyweight tees, unless otherwise noted.

How much is shipping/handling going to cost me?
Shipping/Handling is just a flat fee of $5.00 for US orders (That's 5 dollars total, NOT 5 dollars each shirt!) and $6.00 for Canadian orders no matter how many shirts you buy. Currently only shipping to US and Canada. Shipping several shirts in one order costs us more than that, but we look at it as giving the customer a discount for ordering more than one at a time.

What is the sizing like?
The sizes listed are adult sizes. They are standard adult t-shirt sizes, not men's or women's specifically. Sizing should be very close to other t-shirts you would find at your local mall. So, if you really don't know what size t-shirt you wear, try one on sometime. It's a good thing to know!

Do you carry kid's sizes?
No. We only carry adult sizes at this time.

Is it safe to order online?
If you research the safety of online shopping, you'll feel alot less worried. Many believe that online purchases without human intervention are safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. It is much easier for a dishonest waiter/store clerk/dumpster-diver/etc to steal your credit card number than a hacker. Nevertheless, to insure that ordering from our site is safe and secure, we use a company called CCNow to process our credit card orders. They offer the industry standard SSL (Secure Socket Layer) transactions. It is their business to provide safe online ordering for people like you. Although we have to pay them for this service, we feel the customer confidence gained, is well worth it.

Can I phone in my order?
No. The Swing Shirt Shop does not have an actual retail storefront. It is strictly an internet-based business. And since we currently use CCNow to process the credit cards (see above) we couldn't process the order even if you did call. We don't even see the credit card numbers.

What is your return/exchange policy?
If somehow we make a mistake and send you the wrong order or a defective product, we will gladly replace it, just email hepcat@swing-music.com. If you need to exchange for a different size, also email us. Any shirts exchanged must be in new condition. No returns or exchanges will be accepted after 30 days from the date order was made.

More questions? E-mail hepcat@swing-music.com